Finance & Insurance / Insurance

Honest Review: Haven Knox Johnston Yacht and Sailing Boat Insurance

Haven Knox-Johnston is a well-known name in the world of boat insurance. They offer a range of policies for yacht and sailing boat owners. But with so many boat insurance providers on the market, how does Haven Knox-Johnston compare?

This article provides an honest review of Haven Knox-Johnston yacht and sailing boat insurance. It covers everything from insurance coverage to customer service and support, as well as business development and expansion. Whether you’re a seasoned boat owner or new to the world of boating, this article will help you make an informed decision about whether Haven Knox-Johnston is the right insurance provider for you.

Key Takeaways

  • Haven Knox-Johnston offers a range of policies for yacht and sailing boat owners.
  • Their insurance coverage is comprehensive, but pricing can vary depending on factors such as the age and value of your boat.
  • Customer service and support are highly rated, and the company has a strong reputation in the boating community.

Understanding Haven Knox-Johnston

Company Background

Haven Knox-Johnston is a UK-based specialist boat insurance company that has been in operation since 1989. The company prides itself on providing award-winning* support to their clients, with a team of experienced boat insurance professionals who are also boat enthusiasts.

Haven Knox-Johnston’s values are centred around putting their clients first, providing excellent service, and offering competitive terms. The company offers a range of boat insurance policies, including yacht and sailing boat insurance, motorboat insurance, and narrowboat insurance.

Key Personnel

Haven Knox-Johnston was founded by Chris Knox-Johnston, the brother of Sir Robin Knox-Johnston, the first person to sail solo non-stop around the world. The company’s CEO is Peter Blanc, who has been with the company since 2011.

The company’s close-knit team of boat insurance professionals includes many boat enthusiasts who have years of experience in the industry. This team is dedicated to providing excellent service to their clients and helping them get back on the water as quickly as possible in the event of a claim.

Overall, Haven Knox-Johnston is a reliable and knowledgeable company that is committed to providing excellent service to their clients. With a team of experienced boat insurance professionals and a range of boat insurance policies, they are a great choice for anyone looking for boat insurance in the UK.

*Haven Knox-Johnston has received a 5-star rating of “Excellent” on their “All Risks Boat Insurance Policy” after an independent review by a panel of Brokers as reported through the Insurance Age Magazine.

Insurance Coverage

When it comes to boat insurance, Haven Knox Johnston offers a range of policies that can cover boat owners for various types of loss or damage. The extent of coverage can vary depending on the policy and the boat owner’s needs. In this section, we will explore the types of coverage and extent of coverage offered by Haven Knox Johnston.

Types of Coverage

Haven Knox Johnston offers boat insurance policies that cover a range of uses, from private pleasure use to hire or reward. The policies can also cover yacht operation, maintenance, and delivery skipper. In addition, there are policies that cover sailing CV and professional indemnity cover.

The standard policies offered by Haven Knox Johnston include liability cover, which can protect boat owners from claims made against them by third parties. Compensation for injury or damage caused by the boat is also covered. The policies can also cover loss or damage to the boat caused by fire, theft, or other incidents.

Extent of Coverage

The extent of coverage offered by Haven Knox Johnston can vary depending on the policy and the boat owner’s needs. For example, some policies may offer more effective cover for boat owners who use their boats frequently, while others may be more suitable for those who use their boats less often.

Haven Knox Johnston has a strong underwriting capacity, which means that they can offer boat insurance policies that cover a wide range of boats and boat owners. The policies can also be tailored to meet the specific needs of individual boat owners.

Overall, Haven Knox Johnston offers comprehensive boat insurance policies that can cover boat owners for a range of loss or damage. The policies are designed to meet the needs of a wide range of boat owners, from those who use their boats for private pleasure to those who use their boats for hire or reward.

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Pricing and Value

Cost Analysis

When it comes to yacht and sailing boat insurance, pricing is a crucial factor to consider. Haven Knox Johnston offers a range of insurance policies to cater to different types of boats, and the cost of the policy will depend on various factors such as the type and age of the boat, its value, and the level of coverage required.

One of the benefits of Haven Knox Johnston’s policies is that they are tailored to the specific needs of the boat owner, ensuring that they are not paying for coverage that they do not need. The company also offers flexible payment options, including monthly payments, which can help to spread the cost of the policy over the year.

It is worth noting that Haven Knox Johnston’s policies may not be the cheapest on the market, but the company’s reputation for providing quality coverage and excellent customer service may make the higher cost worth it for boat owners who value peace of mind.

Value for Money

While Haven Knox Johnston’s policies may not be the cheapest, the company does offer value for money. The policies are comprehensive and can be tailored to the specific needs of the boat owner, ensuring that they are not paying for coverage that they do not need.

In addition, Haven Knox Johnston’s policies come with a range of benefits, including a 24-hour claims helpline, a team of experienced claims handlers, and access to a network of approved repairers. These benefits can help to ensure that boat owners receive the support they need in the event of a claim.

Overall, while Haven Knox Johnston’s policies may be more expensive than some of their competitors, the company’s commitment to providing quality coverage and excellent customer service makes them a good choice for boat owners who value peace of mind and want to ensure that their boat is properly protected.

Customer Service and Support

Customer Care

Haven Knox-Johnston prides itself on providing excellent customer care. The company has a friendly and knowledgeable crew who are always happy to help with any queries or concerns. Customers can contact Haven Knox-Johnston via phone or email, and the company promises to respond within 24 hours. The company’s website also has a helpful FAQ section that covers many common questions.

Claim Support

Haven Knox-Johnston’s claims service is highly rated by customers. The company boasts a 95% claims settlement rate in the last 12 months, which is an impressive figure. Customers can report claims online or over the phone, and the company promises to keep customers informed throughout the claims process.

Customers can also track the progress of their claims via Haven Knox-Johnston’s online claims portal. The company’s website also has a helpful claims FAQ section that covers many common questions.

Overall, Haven Knox-Johnston’s customer service and support are highly rated by customers. The company’s friendly and knowledgeable crew are always on hand to help with any queries or concerns, and the claims service is highly efficient.

Business Development and Expansion

Acquisition

In November 2020, Aston Lark, the chartered insurance broker backed by Goldman Sachs, announced the acquisition of MS Amlin’s Kent-based yacht operation, which includes the Haven Knox-Johnston brand. This acquisition has allowed Haven Knox-Johnston to continue to provide specialist boat insurance policies to customers in the UK and the Caribbean. The move was seen as a positive step for both companies, with MS Amlin focusing on its core business of underwriting commercial insurance, while Aston Lark expands its marine insurance offering.

Local Market Expansion

Haven Knox-Johnston has been actively expanding its local market presence in the UK and the Caribbean. The company has appointed a dedicated Business Development Manager to focus on building relationships with brokers and customers in these regions. The company’s reputation for providing excellent customer service and specialist knowledge has helped it to establish a strong presence in the marine insurance market.

In addition to its local market expansion, Haven Knox-Johnston has also been investing in its online presence. The company’s website provides customers with a range of tools and resources to help them understand their insurance options and make informed decisions. This includes a boat insurance calculator, which allows customers to get a quick quote based on their specific needs.

Overall, Haven Knox-Johnston’s business development and expansion strategy has been focused on providing excellent customer service, building strong relationships with brokers and customers, and investing in its online presence. The company’s recent acquisition and local market expansion efforts have helped it to continue to provide specialist boat insurance policies to customers in the UK and the Caribbean.

Feedback and Reputation

Haven Knox Johnston has a reputation for providing reliable and comprehensive yacht and sailing boat insurance policies. The company has been in the marine insurance industry for over 30 years, and it has been rated “Excellent” by independent insurance brokers for its “All Risks Boat Insurance Policy.”

Customer Feedback

Haven Knox Johnston has a strong focus on customer satisfaction. The company’s website features numerous positive reviews from satisfied customers. Customers praise the company for its excellent customer service and prompt claims processing. The company has a dedicated claims team that provides support to customers throughout the claims process.

In addition to the positive feedback on its website, Haven Knox Johnston also has a presence on review sites such as Feefo. The company has received high ratings from customers, with many praising the company for its professionalism and expertise in the marine insurance industry.

Community Relations

Haven Knox Johnston is committed to supporting the boating community. The company has sponsored numerous sailing events and regattas, including the Round the Island Race and the Cowes Week Regatta. Haven Knox Johnston also supports the Royal National Lifeboat Institution (RNLI), a charity that provides life-saving services to those in danger at sea.

The company’s commitment to the boating community is reflected in its partnerships with independent insurance brokers. Haven Knox Johnston works closely with brokers to provide tailored insurance policies that meet the specific needs of their clients. The company’s broker partners are essential to its future, and Haven Knox Johnston is committed to offering great products, excellent service, and competitive terms to help brokers look after their clients.

Overall, Haven Knox Johnston has a strong reputation in the marine insurance industry. The company’s commitment to customer satisfaction, community relations, and partnerships with independent insurance brokers has helped it establish a loyal customer base and a positive reputation in the boating community.

Ethics and Values

Fairness and Integrity

Haven Knox Johnston (HKJ) is committed to providing a fair and transparent service to its customers. They believe that fairness and integrity are integral to their business and ensure that their policies are clear and easy to understand. HKJ aims to provide their customers with the best possible service and always acts with the utmost professionalism and honesty.

HKJ is regulated by the Financial Conduct Authority (FCA), which means they must follow strict guidelines to ensure that they operate with integrity and transparency. They are also members of the British Insurance Brokers’ Association (BIBA), which provides further assurance to their customers that they are dealing with a reputable company.

Safety and Responsibility

HKJ understands the importance of safety when it comes to sailing and boating. They offer a range of policies that cover everything from accidental damage to third-party liability, ensuring that their customers are protected in the event of an accident.

HKJ also promotes responsible boating and encourages their customers to follow best practices when driving their boats. They provide advice and guidance on topics such as navigation, weather conditions, and safety equipment, helping their customers to stay safe on the water.

HKJ is committed to ensuring that minors are protected when they are out on the water. They offer policies that cover children under the age of 16, ensuring that they are protected in the event of an accident.

Contract Terms

HKJ’s policies are designed to be clear and easy to understand. They believe that their customers should be able to make informed decisions about their insurance policies, and they provide all the necessary information upfront.

HKJ’s policies are also flexible, allowing customers to tailor their policies to meet their specific needs. This means that customers only pay for the cover they need, rather than being forced to pay for cover they don’t require.

Plain Sailing

HKJ aims to make the insurance process as straightforward as possible for their customers. They have a team of experienced advisors who are on hand to answer any questions and provide guidance on the best policies for their customers’ needs.

HKJ’s claims process is also designed to be simple and straightforward. They aim to process claims as quickly as possible, ensuring that their customers receive the support they need when they need it most.

Relationship

HKJ values the relationships they have with their customers and believes that trust is key to building long-lasting relationships. They aim to provide their customers with the best possible service and always act with integrity and professionalism.

HKJ also values the relationships they have with their partners and suppliers. They work closely with their partners to ensure that they are providing the best possible service to their customers, and they only work with suppliers who share their commitment to fairness and integrity.

Conclusion

In conclusion, Haven Knox Johnston yacht and sailing boat insurance is a top-rated policy that offers excellent coverage for boat owners. The company has received a 5-star rating for its policy, which is a testament to its quality and reliability.

Haven Knox Johnston has a reputation for providing competitive prices and excellent customer service. Customers have praised the company for its knowledgeable and friendly staff, who are always available to answer any questions or concerns.

The company covers a wide range of vessels, from dinghies to yachts, and even narrowboats and liveaboards. This means that boat owners can find the right coverage for their craft, no matter what type of vessel they have.

Haven Knox Johnston is backed by the renowned Aston Lark group, which has acquired the company’s Kent-based yacht operation. This acquisition ensures that the company will continue to provide high-quality insurance coverage for boat owners.

Overall, Haven Knox Johnston is a reliable and trustworthy insurance provider for boat owners. With competitive prices, excellent customer service, and a wide range of coverage options, it is an excellent choice for those looking for yacht and sailing boat insurance.

Frequently Asked Questions

What are the coverage options offered by Haven Knox Johnston for yacht and sailing boat insurance?

Haven Knox Johnston offers a range of coverage options for yacht and sailing boat insurance, including third-party liability, accidental damage, theft, and fire. They also offer additional options such as personal accident cover, racing cover, and extended cruising ranges.

How does Haven Knox Johnston’s pricing compare to other yacht and sailing boat insurance providers?

Haven Knox Johnston’s pricing is competitive with other yacht and sailing boat insurance providers. Their rates are based on factors such as the boat’s value, location, and usage. Customers can also receive discounts for safety equipment on board and for completing recognized training courses.

What is the claims process like with Haven Knox Johnston for yacht and sailing boat insurance?

Haven Knox Johnston’s claims process is straightforward and efficient. Customers can report a claim online or by phone, and a claims handler will be assigned to their case. The claims handler will then guide the customer through the process and provide updates on the status of their claim.

Are there any notable exclusions or limitations in Haven Knox Johnston’s yacht and sailing boat insurance policies?

Haven Knox Johnston’s yacht and sailing boat insurance policies have some exclusions and limitations, as is typical with any insurance policy. For example, they do not cover wear and tear, damage caused by improper maintenance, or damage caused by racing. Customers should carefully review their policy to understand the extent of their coverage.

Can I customise my yacht and sailing boat insurance policy with Haven Knox Johnston?

Yes, customers can customize their yacht and sailing boat insurance policy with Haven Knox Johnston to suit their needs. They can choose from a range of coverage options and add-ons, and can also adjust their excess to lower their premium.

What is the reputation of Haven Knox Johnston in the yacht and sailing boat insurance industry?

Haven Knox Johnston has a strong reputation in the yacht and sailing boat insurance industry. They have received a 5-star rating for their All Risks Boat Insurance Policy and have positive reviews from customers on Feefo. They are also a member of the British Marine Federation and have been providing boat insurance for over 30 years.

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